Effective Date: 7/11/2024
Thank you for shopping at Magical Mind Craft. We appreciate your support and are committed to providing you with quality products and services. Before making a purchase, please read our Non-Refund Policy carefully.
1. No Refunds Due to the nature of our products, all sales are final. We do not offer refunds or exchanges for any products once the order has been processed and shipped. This policy is in place to maintain the highest standards of hygiene and customer satisfaction.
2. Exceptions
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will require proof of the damage or defect (e.g., photographs) and may offer a replacement or store credit at our discretion.
- Incorrect Items: If you receive an incorrect item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be sent to you at no additional cost.
3. How to Request a Replacement To request a replacement for damaged, defective, or incorrect items, please follow these steps:
- Contact our customer service team using this form within 7 days of receiving your order.
- Provide your order number, a description of the issue, and any supporting documentation (e.g., photographs).
- Our team will review your request and respond within 3-5 business days with further instructions.
4. Shipping Costs
- We do not refund original shipping costs.
- If a replacement is approved, we will cover the shipping costs for sending the replacement item to you.
5. Changes to This Policy We reserve the right to update or modify this Non-Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
6. Contact Us If you have any questions or concerns about our Non-Refund Policy, please contact us using the form below.
Thank you for your understanding and support.
Sincerely,
Magical Mind Craft